Meet the Team

We are confident that SYNNEX is the best choice in the industry for supporting your growing business. With our team of talented and experienced sales, marketing, technical, and services support personnel, we are dedicated to the successful and profitable sales growth of your company.

The SYNNEX HP Support Team can coordinate day-to-day activities for you in order to allow your company more time to focus on the value brought to your customers.

To find the team to best support you, expand the sections below to see their description, contact information and form to contact each team.

Inside Sales

SYNNEX supports your organization with a dedicated inside sale representative, backed up by a team of certified HP Product Sales Specialists aligned to all of HP’s product line and services products. The inside sales team is in place to support your day-to-day activities, including, but not limited to:

Pricing
Configuration
Technical Support
Order Entry
Expediting Shipments

Contact your dedicated sales representative directly or contact:
Sales: West Coast: 1-800-756-9888 Mon. – Fri. 8:30 AM – 5:30 PM PST
Sales: East Coast: 1-800-456-4822 Mon. – Fri. 8:30 AM – 5:30 PM EST

To become a new customer — East of the Rockies please call 1-855-899-0050
To become a new customer — West of the Rockies please call 1-800-933-5974

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Field Sales Executives

The field sales executive is available to manage and enhance the reseller & SYNNEX relationship and will assist with: training needs; identifying and leveraging key HP personnel for out-of-territory exceptions; face-to-face meetings with HP product and sales support resources; navigating HP direct account teams; coordinating end-user training events; and expediting quote requests, escalations, and priority allocations. The field sales executives will also act as the primary interface to our Product Management and Marketing groups, and manage other business-development activities as required to provide incremental business to you.

Contact the Field Sales Executive team at 1-866-558-3233 / HPEnterprise@synnex.com

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Product Sales Specialist

SYNNEX will make available to you Product Sales Specialists who focus on storage, servers, software, and HP networking and services needs, and who will also assist with specific HP Enterprise Group product opportunities. Product Sales Specialists are available 12 hours per day, covering all U.S. time zones. These highly skilled specialists are certified and can train your sales and technical teams as well as conduct end-user training on the benefits of HP storage and services, including day-1 contracts, uplift services, and renewals. This team of Product Sales Specialists will also introduce SYNNEX and HP programs and initiatives to your resources to help grow these respective product areas, or collectively as the HP Converged Infrastructure message.

Contact the Product Sales Specialist team at 1-866-558-3233 / HPEnterprise@synnex.com

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Solution Architects & System Engineers

For more complex configurations and/or technical assistance, our HP-certified Solution Architects and Systems Engineers are available for solution verification, to support opportunities in real time, and to participate in and support the technical discussion between you and your customer.

SYNNEX has a demo center located in our Greenville, SC facility to be used for customer engagement. The Demo Center allows us to demonstrate HP’s cloud vision in a tangible way for partners and their customers with a private cloud solution.

Contact the Solution Architects & System Engineers at 1-800-756-2888 / techsup@synnex.com
Please have your account number ready when calling so we can better service your company.

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Business Development/Product Management

The SYNNEX HP Business Development team in conjunction with our HP Product Management team can provide support and expertise in a number of areas. We offer web-based and live training in the areas of both HP and SYNNEX programs. Additional tracking of status and certifications are available as well as a number of valuable reporting tools like the HP SPIFF Report and service contract renewal reports and notification, as well as other business reporting through the SYNNEX ECE portal program.

We can assist with:

HP authorization
Creating a Big Deal
Marking a Big Deal as “won”
Deal Registration – NBO and BCC
HP Membership Levels (Business, Preferred, Specialist)
HP SPIFF Report
Service Contract renewals
Certification requirements
Identified business reporting

Contact the Business Development team at 1-800-444-7380, option 1

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Marketing

SYNNEX has a dedicated marketing specialist team that handles all of the HP business lines and supports resellers by offering incentive programs, webinars, training, assessment programs, event opportunities as well as a dedicated DEMANDSolv team that can support you in reseller marketing to your end user customers on your behalf.

Contact the Marketing team at HPMarketing@synnex.com
Contact the DEMANDSolv team at 1-864-349-4235 / debbiek@synnex.com

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Govsolv