SYNNEX’ customer service after-sale support team recognizes the importance of providing timely, responsive services to Return Merchandise Authorizations (RMAs) and RMA discrepancies, order inquiries, including outbound shipments, and claim processing. We continuously strive to provide world-class customer support, and address all of our customer requests as opportunities to improve and raise the quality of our services because repeat business depends on your satisfaction.
The customer service team can be contacted by email, phone, or live chat:
Avoid the wait – if you are returning factory-sealed products only, you can opt for our easy-to-use eRMA automated system to process and manage your RMA requests. Click here to access the eRMA tool.
There are multiple options to request an RMA:
SYNNEX RMA Dept.
Dock # N2-N5
5559 Auto Mall Parkway
Fremont, CA 94538
RMA: # _____________
SYNNEX reserves the right to return to a customer, at the customer’s expense, any customer return that differs from the information given on the original Return Material Authorization (RMA) request, such as: