DOA Defective Credit (DOA):
Please ensure that all original components are shipped with the defective item (includes manuals, software, cables, etc.) and in the original packaging.
Please remove all add-ins (not originally sold with the product), as these items will not be returned to you (i.e., memory, sound cards, modems, etc.)
Product can be shipped back to TD SYNNEX as "third-party billing."
Stock Balance (STB):
Product must be in its original manufacturer box and factory sealed.
Products must be shipped pre-paid.
SYNNEX Errors:
Product can be shipped back to TD SYNNEX as "third-party billing."
Ensure that the product is in the original manufacturer's box and that all components are present, unless otherwise authorized.
Advance Swap:
SYNNEX cross-ships a replacement product to you before it receives the product you are returning. Advance Swaps are subject to TD SYNNEX Credit department approval.
Damaged Shipments:
Shipment should be refused and TD SYNNEX Customer Service contacted within 5 days of the refusal.
All damages must be reported within 48 hours of receipt of product. Customer must notify carrier for inspection and contact TD SYNNEX Customer Service for an RMA number.
Vendor Exception Returns:
SYNNEX will make exceptions for returns that are out of policy, provided that the manufacturer has authorized return of the product.
Once the customer has an authorized case number or vendor RMA number from the manufacturer, the customer then contacts TD SYNNEX Customer Service for an RMA. Customer Service will then issue an RMA and the customer will receive credit in the amount we receive from the vendor.
