SYNNEX e-Storefront Help

SYNNE e-Storefront Help

How to fix a missing homepage image

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Product images in your homepage categories are picked from active skus when your eStorefront was created.

Occasionally a sku will become discontinued. When that happens, you’ll see a No Image graphic in that category on your homepage.
Here’s how to replace that missing sku’s image with another.
Click the No Image graphic on your eStorefront’s homepage.
You will see the search results page. Find a sku that has an image you want to use.
Example: For Computers, you probably want to have an image from a notebook.
If needed, click on the Filter by Product Family/Category options (left-side column) to navigate to the sub-category you want (e.g. Notebook/Tablet PC).
Now that you’re in this category, pick a product that:
  • has an image
  • has lots in stock (usually meaning they’ll be around for awhile)
  • doesn’t have EOL (End Of Life) underneath the long description
  • is not part a kit sku.
Copy the manufacturer part number for the sku you want.
Log into ECExpress and search for that part number to get the our matching SKU number.
(If you already know the SKU, great!)
Now, log into your eStorefront admin URL.
From the navigation menu, go to My Storefront > Catalog Categories (Search)
Scroll down the page until you see the category name you want to change the image for. You’ll know you found it when you see there is nothing in the SKU Categories (Display) column for that sku.
Replace the old sku with the new sku and click anywhere outside of that text-entry box.
Now you’ll see 2 radio button options appear in the SKU Categories (Display) section. Make sure you click the first radio button. (If the second button is selected, users will go directly to chat sub-category; there will be no option to navigate to other sub-categories, like Desktops).
Scroll to the bottom of the page and click the ‘Update Changes’ button.
Now click the ‘Publish’ button.
Your eStorefront will now display the image of the sku you entered.
You may need to clear your browser’s cache to see the change.

How to assign HP Big Deal numbers to end-customers

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Login via your eStorefront Admin url.

From the navigation menu, go to My Storefront > Enduser Accounts

Select the Enduser account by clicking ‘Edit‘.

On the page you’re looking at, you will see a HP Bid Dealfield

Enter the Big Deal number(s). Separate each with a comma.

Now click the ‘Update‘ button at the bottom of the page.

Contact your account rep to make sure those end-customer Big Deal numbers are assigned to your eStorefront account.

You’re done!

Add your own links to the Contact Us page…

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We just deployed a featured on your Storefront Profile page that allows you to enter up to 2 URLs that will appear in your Contact Us pop-up.

You can name the links to whatever you want.

Here’s a screenshot…just check the “Optional” box, enter a link description, a URL, click the Save and Publish button at the bottom of the page, and you’re done!

‘Add to Favorites’ now available

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Now your customers can add items to their own Favorites list.

We use a traditional star icon for this.

Your customer will find it on the search results page as well as any product’s specification page.

Of course your customers need an account login in order to add that item to their Favorites list.

Once they DO log in, they will see a new Favorites page. They can add any favorites to their Shopping Cart, or delete them.

Be sure to tell your customers about this!

How to Create an End-Customer Account

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At times you may need to create an end-customer account.

Here’s how to create that account:

Login via your eStorefront Admin url.

From the navigation menu, go to My Storefront > Enduser Accounts

Click the ‘Create a new end user’ link.

  • Enter the information in these fields:
  • Company Name (If not a company, enter the person’s first/last
    name)
  • Location Name (this is auto-populated by the Company
    name, but you can change it if you wish)
  • Street Address
  • City
  • State/Province
  • Zip/Postal Code
  • Contact Name
  • Phone
  • Email

Finally, click the Submit button.

You’ll be taken back to the Enduser Account page.

Underneath the End User Name there’s an End User number.

(Note there isn’t any Billing Info because they haven’t submitted an order with a billing address yet.)

Now let your customer know they have an account: ask them to click the Forgot your password link so they
can create their own password.

You’re done!

Default markup: rounding up pricing

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Here’s how to do it:

Login via your eStorefront Admin url.
From the navigation menu, go to My Storefront > Enduser Pricing
Click the checkbox to turn rounding on, and enter the amount you want to round up to.
 
Examples:
  • 0.29 would round up $23.45 to $24.29
  • 0.99 would round up $23.45 to $23.99
  • 1.00 would round up $23.45 to $24.00
Note that if you have an Special Pricing set for any skus, round up will NOT be applied.
We hope you find this feature useful!

How PayPal works during checkout

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Now accepting PayPal

PayPal credit card processing as an option for resellers who want to have a credit-card billling eStorefront.
Here’s how it works…
The end-customer:
  • adds products to their shopping cart
  • goes through the checkout process by entering bill-to/ship-to information
  • clicks the PayPal button
  • is taken to reseller’s dedicated PayPal page where they can:
    • Log into their personal PayPal account and authorize payment w/credit card they have on file, or
    • Enter their credit card info on the PayPal site.
Once the PayPal transaction is successful, the end-customer is returned to the eStorefront and sees their order confirmation message and number.
The end-customer will receive an email from PayPal with their credit-card transaction confirmation.
We will :
  • pick/pack/ship the order to the end-customer, and
  • invoice the reseller for the order total.
You do NOT need to approve PayPal orders. They will flow through our system and you’ll be contacted ONLY if there’s an issue with the order.
If the end-customer has closed their browser before the transaction has completed, the order is set to EUSubmit. The reseller should log into their eStorefront, review the order and contact the end-customer directly to follow-up.
If PayPal rejects the end-customer credit card, the transaction becomes a cancelled order in the reseller’s account.

End-Customers Can Now Copy/Submit Previous Orders

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In our newest eStorefront version released today, your end-customers can now copy a previous order and submit it as a new order.
After the end-customer has logged in, they can click ‘Your Orders’ to see previous orders.
On the far right, your end-customers can click the Copy Order link, and it will take all the items and quantities from that order and add it to their cart.
Item already in the cart will be replaced by what was in the order they just copied.
If one or more items are no longer available, they will not be added to the cart.
We hope your customers take advantage of this simple time-saving feature!

Creating margin ranges for all/specific end-customers

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Have a look at the new Margin Range tab, in My Storefront > Enduser Pricing.
Now you can set specific margins for lower-cost items for all or specific end-customers.
You must have at least 1 end-customer created for Margin Ranges to work.
Margin Ranges override your default margin setting.
Price Groups and Special Pricing override any Margin Ranges you’ve created.
Your maximum markup is 100% per line.
To add a new line, click the Add Line button.
Clicking the Remove Line button removes the newest (bottom of table) line you created.
Here’s how margin is determined on a line-by-line basis.
Create as many lines as you need, then click the Submit button to save your work.
Need to create a Margin Range for a specific end-customer?
Just select their name from the pull-down list, enter the ranges you want and click Submit to save:
We hope you find this new feature useful!

eStorefront user administration settings

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As an eStorefront administrator, you have control over who
from your firm also has administrative access to your eStorefront.

Important: the User Administration page also controls who has access to ECExpress.
  • changes you make in ECExpress User Admin are also saved in eStorefront User Admin, and vice versa.
Also, if you change a setting for someone, you should notify them of the change, because the system does not do that.

From the blue navigation menu, go to My Storefront > User Administration:

You will see a listing of people from your firm who have logins.

If the person has a Y in the Storefront column, that means they can log into the eStorefront and make changes EXCEPT on the Storefront Profile page.

If they have a Y in the End-user Pricing Maintenance column, that means they can affect pricing in the eStorefront.

Here is what the 4 buttons on the page do:
  • Add – add a person from your company (not an enduser) to have eStorefront access
  • Edit – change the settings of a person
  • Delete – remove a person from having access
  • Unlock – if a person unsuccessfully logs in after 5 attempts in one session, their login is locked. This is a security feature. This button removes that lock.

To Add a new user, click the Add button.

On the Create User Login screen, you can:

  • Choose someone who is a company contact but does not have a login, or
  • Add a brand new person

First, from the “Choose from existing contact from this account” list, look to see if the person’s name is already there. Do NOT select a person with **** in front of their name…that indicates they already have a login and are on the User Administration page you were just on. There’s no need to create a new login.

If the person does NOT have **** in front of their name but is in the list, select them and then enter a User ID…something that identifies what they are logging into.

Scroll down to the User Rights section and check the boxes beside the permissions you want that person to have.

If you’re setting up that person as an administrator, like yourself, choose Select All, then click Submit to save.

Now that person will receive an email from our EC Services letting the person know:

  • Their account has been created, and
  • They need to click the create a password link in the email.

They have 24 hours to create their password.

To edit a current user, click the radio button beside their name and click the Edit button:

In the User Information section, you can change the person’s:

  • Name
  • Whether their account is active (or not)
  • Title
  • Phone, Fax

You can also reset their password.

Make any changes you need to and click the Submit button in that section.
Note that User ID is NOT editable.

If the person has forgotten their password, you can check the Reset Password and click Submit. That will send them an email with a link to reset their password.

Further down the page you can change the person’s User Rights.

Again, make the changes you require and click the Submit button in that section.