Product images in your homepage categories are picked from active skus when your eStorefront was created.
Occasionally a sku will become discontinued. When that happens, you’ll see a No Image graphic in that category on your homepage.
Here’s how to replace that missing sku’s image with another.
Click the No Image graphic on your eStorefront’s homepage.
You will see the search results page. Find a sku that has an image you want to use.
Example: For Computers, you probably want to have an image from a notebook.
If needed, click on the Filter by Product Family/Category options (left-side column) to navigate to the sub-category you want (e.g. Notebook/Tablet PC).
Now that you’re in this category, pick a product that:
- has an image
- has lots in stock (usually meaning they’ll be around for awhile)
- doesn’t have EOL (End Of Life) underneath the long description
- is not part a kit sku.
Copy the manufacturer part number for the sku you want.
Log into ECExpress and search for that part number to get the our matching SKU number.
(If you already know the SKU, great!)
(If you already know the SKU, great!)
Now, log into your eStorefront admin URL.
From the navigation menu, go to My Storefront > Catalog Categories (Search)
Scroll down the page until you see the category name you want to change the image for. You’ll know you found it when you see there is nothing in the SKU Categories (Display) column for that sku.
Replace the old sku with the new sku and click anywhere outside of that text-entry box.
Now you’ll see 2 radio button options appear in the SKU Categories (Display) section. Make sure you click the first radio button. (If the second button is selected, users will go directly to chat sub-category; there will be no option to navigate to other sub-categories, like Desktops).
Scroll to the bottom of the page and click the ‘Update Changes’ button.
Now click the ‘Publish’ button.
Your eStorefront will now display the image of the sku you entered.
You may need to clear your browser’s cache to see the change.