At times, your shoppers will forget their eStorefront password.
The easiest way to fix that is for them to fix it is to reset it. Have them go to the login page of your eStorefront and click the Forgot your Password link on the page.
When they do that, they will see a section for them to enter their email address and click Go.
After Go is clicked, they’ll receive an email from you asking them to click a link in the email to reset their password.
You can do this also, on the login page: just enter the user’s email address and click Go.
Obviously this will only work if they have an account they have either set up for themselves, or you have set up for them.
You CAN reset their password by logging into the Administrative section and going to:
- My Storefront > Enduser Accounts,
- click the Login As link beside their name/business name
- then going to Account > User Administration,
- in the Edit User section, selecting their name from the pulldown menu, and
- clicking the Reset Password checkbox and clicking Submit.
This longer process will also send the user a password reset email with a link to reset it.