Delivered

Lifecycle Management

SYNNEX Delivered Services can assist with every step in your hardware’s lifecycle, from initial design, integration, and installation, to ongoing support, monitoring, and disposal. We remove all of the complexity and stress of lifecycle management while enabling you to sell more and increase stickiness with your customers.

Lifecycle Strategy and Assessment

We’ll analyze your IT Infrastructure environment using industry best practices to determine your required policy service levels, productivity, and total cost of ownership (TCO) objectives. We’ll then provide our recommendation to achieve these objectives.

Design and Consulting

We’ll provide a gap analysis, design recommendations, and/or vendor recommendations to meet the policy service levels, productivity, and TCO requirements.

Build-to-Order and Integration

We’ll pre-stage hardware and perform additional value-added services  to help reduce touch time, eliminate DOAs, lower freight costs, and reduce installation time required onsite.

Implementation and Deployment

We’ll deploy, upgrade, or configure hardware and software to project specifications onsite or remote through SYNNEX Delivered Services, enabling you to expand and augment your technical bench and geographical reach.

Operate, Manage, and Maintain

SYNNEX NOC, SOC, and Help Desk will monitor and manage IT devices for rapid problem resolution and escalation where needed with 24/7/365 support.

Remediation

Remote support through SYNNEX’ GoldSeal® Program provides you with peace of mind knowing we will remediate if issues arise. If SYNNEX cannot remediate issues remotely and must replace hardware, we’ll dispatch an engineer onsite to replace the device.

Technology Refresh, Asset Disposal, and Buyback

Ensure old hardware is taken care of securely and responsibly with SYNNEX’ IT Asset Disposal and Buyback program. Through the use of NIST and DOD approved data erasure and R2 certified recycling, we ensure data security and responsible recycling are at the forefront of asset disposal. Our Buyback program is focused on determining the value of unwanted hardware to help boost your margins or increase stickiness with your customers.

Ongoing Reviews for Continuous Improvement and Compliance

We’ll provide a gap analysis, design recommendations, and/or vendor recommendations to meet the policy service levels, productivity, and TCO requirements.