SYNNEX e-Storefront Help

SYNNE e-Storefront Help

How to add skus to a Store Catalog (2-level)

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If you’re running an eStorefront with your own category names and our skus in each category (aka Store Catalog, 2-level), you can add those easily.

IMPORTANT: if you are unsure about the category structure you have, please contact our Helpdesk for confirmation.

Here’s how:

  1. Navigate to My Storefront > Store Catalog (2-level)
  2. Now you’re on the Categories page. Use the Add Group button to create or add new homepage categories.
  3. You can click the Add Group button, Enter a Group Name (category name) and click Save when you’re done.
  4. Once the homepage categories are created,  you have the option to:
    1. create sub-categories and put skus in those categories (most customers pick this option), or
    2. add skus to the homepage categories only (so no sub-categories)
  5. To add skus to a category or sub-category, click the Products link to right of the category name
  6. On this page, you can add skus  via the Add Batch button. The skus you add MUST be our skus.
  7. The easiest way is to click the Add Batch button then copy/paste the skus you want into the input box. If you want certain skus to display in a certain order, make sure they’re in that order before you paste them in.
  8. If you want, you can click the Add One by One button to add skus one at a time.
  9. Once you copy the skus in the box, make sure there’s no extra spaces or commas after each sku.
  10. Now click the Save button.
  11. Your skus will now be listed, and you’ll see sequence numbers, the manufacturer part number and description display. Your skus are now viewable in that sub category.

 

How to Create Your Own Homepage Categories

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There is a way to create a category on the homepage and have it point to a specific sub-category. For example, you could have a 3D Printer category separate from a Printers/Supplies category.
You need to find a sku that exists in that category. That sku’s image will be the homepage image, so make sure you select a sku that HAS an image.
Now log into the eStorefront administration pages and navigate to My Storefront > Catalog Categories (Search)
On that page, click the ‘Add Line’ button at the bottom-left to create a new homepage category.
On that new line:
  1. under the Leading Sku column, enter the sku number
  2. under the Group Name column, enter the category name you want (e.g. 3D Printers/Supplies)
  3. in the SKU Categories (Display) column, make sure the radio button is on the indented sub-category name. That way, the end-customer will be taken directly to that subcategory
  4. Back in the Seq column on the far left, enter the number where you want this category to display.
    Categories display from top left (Seq 2- there is no Seq 1 so don’t use a 1) across to top left (Seq 6) and to the next row far left (Seq 7) to far right (Seq 12) and so on.
    You will need to change the Seq numbers of the other categories.
Click the ‘Update Changes‘ button at the bottom to save your work.
Once you’re sure the category structure is the way you want it, click the ‘Publish‘ button at the bottom of the page.
You should now be able to see the revised category structure on your site (if you don’t make sure you delete your browser’s cache and try again, or try using a browser that has not visited your eStorefront recently).

How to fix a missing homepage image

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Product images in your homepage categories are picked from active skus when your eStorefront was created.

Occasionally a sku will become discontinued. When that happens, you’ll see a No Image graphic in that category on your homepage.
Here’s how to replace that missing sku’s image with another.
Click the No Image graphic on your eStorefront’s homepage.
You will see the search results page. Find a sku that has an image you want to use.
Example: For Computers, you probably want to have an image from a notebook.
If needed, click on the Filter by Product Family/Category options (left-side column) to navigate to the sub-category you want (e.g. Notebook/Tablet PC).
Now that you’re in this category, pick a product that:
  • has an image
  • has lots in stock (usually meaning they’ll be around for awhile)
  • doesn’t have EOL (End Of Life) underneath the long description
  • is not part a kit sku.
Copy the manufacturer part number for the sku you want.
Log into ECExpress and search for that part number to get the our matching SKU number.
(If you already know the SKU, great!)
Now, log into your eStorefront admin URL.
From the navigation menu, go to My Storefront > Catalog Categories (Search)
Scroll down the page until you see the category name you want to change the image for. You’ll know you found it when you see there is nothing in the SKU Categories (Display) column for that sku.
Replace the old sku with the new sku and click anywhere outside of that text-entry box.
Now you’ll see 2 radio button options appear in the SKU Categories (Display) section. Make sure you click the first radio button. (If the second button is selected, users will go directly to chat sub-category; there will be no option to navigate to other sub-categories, like Desktops).
Scroll to the bottom of the page and click the ‘Update Changes’ button.
Now click the ‘Publish’ button.
Your eStorefront will now display the image of the sku you entered.
You may need to clear your browser’s cache to see the change.

How to Add Featured Products To Your Homepage

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You have the ability to add or change featured products on your homepage.

You can have 4 products per row, and an almost unlimited number of rows.
 
In order to add Featured Products, you’ll need a list of our skus you want featured. So get your list of skus ready, and then follow these instructions…
 
Log into your eStorefront Administration page.
 
From the navigation menu, go to My Storefront > Store Catalog (2-level)
 
At the top, you’ll see a Featured Products section.
Click the Products link.
 
If you don’t have any Featured Products, you’ll see an empty table.
You can add skus one by one, but it’s easier/faster to upload them as a batch.
Click the Add Batch button.

Now you can simply add your skus (4 per row) and click the Save button when done.

You’ll now see a list of sku descriptions and their sequence on the page (from left to right).

Now in a different browser tab, go to your eStorefront’s homepage…you’ll see Featured Products now display above your homepage categories, complete with inventory numbers and available pricing:

To delete Featured Products, click the checkboxes beside the skus you don’t want.

Those skus are now removed from your homepage.
(Note: because of your browser cache, you may need to empty your cache or close your browser and re-open it to see the changes immediately).