SYNNEX e-Storefront Help

SYNNE e-Storefront Help

How to Charge a Different Shipping Fee to an Enduser

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By default, each end user is charged what you have set in My Storefront > Enduser Expenses.

But you can change that rate – or even offer them free shipping if you want.

NOTE: if the shipping cost you select is LESS than what it actually is when we ship it, the difference will be taken from your profit (and you will be billed for the difference if your order profit does not cover this difference).

Example:

  • if you set a shipping cost of $5.99 but
  • the actual shipping cost is $10.00,
  • your profit will be deducted by $4.01

Here’s how to change shipping by end user:

Login into your eStorefront Admin site.

From the blue navigation menu, go to My Storefront > Enduser Accounts.

Find the end user whose markup you want to change and click Edit.

Now you’re on the Edit End User screen.

Scroll down to the section marked as Individual End User
Billing Expense Management.

This enduser is being charged the default rate, because Global End User Expense is selected.

To offer free shipping (meaning we will take the shipping costs out of your profits):

  •  select the 100% charge on Reseller option and
  • click the Update button.
To change the default shipping markup:
  • select the 100% charge on End User option
  • enter the Expense Markup you want, and
  • click the Update button.

To charge a set shipping fee for the end user:

  • Select Charge (End User)
  • Pick one of the 3 price options OR enter your own rate and
  • Click the Update button

That’s it! Use the same method to change other end users’
shipping if you wish.

Customize How Your Shipping Options Display

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By default, shipping methods display based on the carrier name in our system (e.g. FedEx Ground, FedEx Overnight).

Now you have the option to rename your shipping method labels.
So you could do this:
  • FedEx Ground – label as ‘Standard Shipping’
  • FedEx Overnight – label as ‘Express Shipping’.
Here’s how to set that up:
Login into your eStorefront’s Administrative page.
From the blue navigation menu, go to My Storefront > Site Carrier Map

On the Maintain our Carrier Map page, you’ll see a listing of the shipping methods on your site.
In the Display Name column, you can simply enter the label you want your end-customers to see.
Example: Standard Shipping
Optional: You also have the option of entering Service Days also.
Example: 2-3
When you’re done, click the Submit button and your Shopping Cart page will display the new labels.

Allowing End-Customers to Enter a Purchase Order (PO) Number

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You can set your eStorefront to have customers enter a Purchase Order (PO) number in the Shopping Cart.

If you need them to upload a PO document also, that can be done too.
Here’s how to turn these PO options on:
  1. Log into the admin section of your eStorefront
  2. In the blue menu, go to My Storefront > Storefront Profile
  3. In the General Options section (about 3/4 down the page) you will see checkboxes that allow you turn on/off:
      • Display PO# field in Shopping Cart (with a pulldown menu to make it optional or required)
      • Enable PO Upload (Required)
Once you’ve set what you want, scroll to the bottom of the page and click Save and Publish, and you’re done!

How PayPal works during checkout

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Now accepting PayPal

PayPal credit card processing as an option for resellers who want to have a credit-card billling eStorefront.
Here’s how it works…
The end-customer:
  • adds products to their shopping cart
  • goes through the checkout process by entering bill-to/ship-to information
  • clicks the PayPal button
  • is taken to reseller’s dedicated PayPal page where they can:
    • Log into their personal PayPal account and authorize payment w/credit card they have on file, or
    • Enter their credit card info on the PayPal site.
Once the PayPal transaction is successful, the end-customer is returned to the eStorefront and sees their order confirmation message and number.
The end-customer will receive an email from PayPal with their credit-card transaction confirmation.
We will :
  • pick/pack/ship the order to the end-customer, and
  • invoice the reseller for the order total.
You do NOT need to approve PayPal orders. They will flow through our system and you’ll be contacted ONLY if there’s an issue with the order.
If the end-customer has closed their browser before the transaction has completed, the order is set to EUSubmit. The reseller should log into their eStorefront, review the order and contact the end-customer directly to follow-up.
If PayPal rejects the end-customer credit card, the transaction becomes a cancelled order in the reseller’s account.

eStorefront user administration settings

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As an eStorefront administrator, you have control over who
from your firm also has administrative access to your eStorefront.

Important: the User Administration page also controls who has access to ECExpress.
  • changes you make in ECExpress User Admin are also saved in eStorefront User Admin, and vice versa.
Also, if you change a setting for someone, you should notify them of the change, because the system does not do that.

From the blue navigation menu, go to My Storefront > User Administration:

You will see a listing of people from your firm who have logins.

If the person has a Y in the Storefront column, that means they can log into the eStorefront and make changes EXCEPT on the Storefront Profile page.

If they have a Y in the End-user Pricing Maintenance column, that means they can affect pricing in the eStorefront.

Here is what the 4 buttons on the page do:
  • Add – add a person from your company (not an enduser) to have eStorefront access
  • Edit – change the settings of a person
  • Delete – remove a person from having access
  • Unlock – if a person unsuccessfully logs in after 5 attempts in one session, their login is locked. This is a security feature. This button removes that lock.

To Add a new user, click the Add button.

On the Create User Login screen, you can:

  • Choose someone who is a company contact but does not have a login, or
  • Add a brand new person

First, from the “Choose from existing contact from this account” list, look to see if the person’s name is already there. Do NOT select a person with **** in front of their name…that indicates they already have a login and are on the User Administration page you were just on. There’s no need to create a new login.

If the person does NOT have **** in front of their name but is in the list, select them and then enter a User ID…something that identifies what they are logging into.

Scroll down to the User Rights section and check the boxes beside the permissions you want that person to have.

If you’re setting up that person as an administrator, like yourself, choose Select All, then click Submit to save.

Now that person will receive an email from our EC Services letting the person know:

  • Their account has been created, and
  • They need to click the create a password link in the email.

They have 24 hours to create their password.

To edit a current user, click the radio button beside their name and click the Edit button:

In the User Information section, you can change the person’s:

  • Name
  • Whether their account is active (or not)
  • Title
  • Phone, Fax

You can also reset their password.

Make any changes you need to and click the Submit button in that section.
Note that User ID is NOT editable.

If the person has forgotten their password, you can check the Reset Password and click Submit. That will send them an email with a link to reset their password.

Further down the page you can change the person’s User Rights.

Again, make the changes you require and click the Submit button in that section.

Language settings (using Google Translate)

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If you have customers who’d prefer to view your site in a different language, we just implemented a Google Translate option that appears at the bottom of every page.

Now your customers can pick a language from the list they want to view your site in.
We enabled many languages, including French.

How to turn on Google Translate:

  1. Log into your eStorefront.
  2. Go to My Storefront > Storefront Profile
  3. Scroll to the bottom of the page, and click the checkbox beside Show Google Translator bar:
  4. Now click the Publish All Changes button, and you’re done!

How to Change Your Default Shipping Markup

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Login into your eStorefront Admin site

From the blue navigation menu, go to My Storefront > Enduser Expenses

You’ll land on the Enduser Accounts: Expense Maintenance page.

By default, enduser pricing is based on billing the enduser the entire amount (100%).
This option is selected by default.

To change your markup, enter the percentage you want.
Note that you can enter 2-digit decimal numbers.
Click the Update button to save your changes.

NOTE: the following options can impact your profitability per order.

Do you want to pay for all the shipping, rather than your customers?
You can, but be careful: this can easily erode your profits and potentially you could owe money for such charges.
Click the 100% charge on Reseller option and click Update.

If you want to offer a specific shipping fee, you can select from several options we provide, or enter your own.

Be careful here…if the shipping fee you’re offering is less than the actual cost, you will be billed for the difference.

To offer a set shipping fee of $19.95, Select Charge (End User) select that option and click Update:
To offer a set shipping fee of $6.95, Select Charge (End User), enter 6.95 as your Customer Specified Charge, and click Update.