SYNNEX e-Storefront Help

SYNNE e-Storefront Help

How to Charge a Different Shipping Fee to an Enduser

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By default, each end user is charged what you have set in My Storefront > Enduser Expenses.

But you can change that rate – or even offer them free shipping if you want.

NOTE: if the shipping cost you select is LESS than what it actually is when we ship it, the difference will be taken from your profit (and you will be billed for the difference if your order profit does not cover this difference).

Example:

  • if you set a shipping cost of $5.99 but
  • the actual shipping cost is $10.00,
  • your profit will be deducted by $4.01

Here’s how to change shipping by end user:

Login into your eStorefront Admin site.

From the blue navigation menu, go to My Storefront > Enduser Accounts.

Find the end user whose markup you want to change and click Edit.

Now you’re on the Edit End User screen.

Scroll down to the section marked as Individual End User
Billing Expense Management.

This enduser is being charged the default rate, because Global End User Expense is selected.

To offer free shipping (meaning we will take the shipping costs out of your profits):

  •  select the 100% charge on Reseller option and
  • click the Update button.
To change the default shipping markup:
  • select the 100% charge on End User option
  • enter the Expense Markup you want, and
  • click the Update button.

To charge a set shipping fee for the end user:

  • Select Charge (End User)
  • Pick one of the 3 price options OR enter your own rate and
  • Click the Update button

That’s it! Use the same method to change other end users’
shipping if you wish.

Customize How Your Shipping Options Display

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By default, shipping methods display based on the carrier name in our system (e.g. FedEx Ground, FedEx Overnight).

Now you have the option to rename your shipping method labels.
So you could do this:
  • FedEx Ground – label as ‘Standard Shipping’
  • FedEx Overnight – label as ‘Express Shipping’.
Here’s how to set that up:
Login into your eStorefront’s Administrative page.
From the blue navigation menu, go to My Storefront > Site Carrier Map

On the Maintain our Carrier Map page, you’ll see a listing of the shipping methods on your site.
In the Display Name column, you can simply enter the label you want your end-customers to see.
Example: Standard Shipping
Optional: You also have the option of entering Service Days also.
Example: 2-3
When you’re done, click the Submit button and your Shopping Cart page will display the new labels.

How to Change Your Default Shipping Markup

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Login into your eStorefront Admin site

From the blue navigation menu, go to My Storefront > Enduser Expenses

You’ll land on the Enduser Accounts: Expense Maintenance page.

By default, enduser pricing is based on billing the enduser the entire amount (100%).
This option is selected by default.

To change your markup, enter the percentage you want.
Note that you can enter 2-digit decimal numbers.
Click the Update button to save your changes.

NOTE: the following options can impact your profitability per order.

Do you want to pay for all the shipping, rather than your customers?
You can, but be careful: this can easily erode your profits and potentially you could owe money for such charges.
Click the 100% charge on Reseller option and click Update.

If you want to offer a specific shipping fee, you can select from several options we provide, or enter your own.

Be careful here…if the shipping fee you’re offering is less than the actual cost, you will be billed for the difference.

To offer a set shipping fee of $19.95, Select Charge (End User) select that option and click Update:
To offer a set shipping fee of $6.95, Select Charge (End User), enter 6.95 as your Customer Specified Charge, and click Update.