The cloud is calling. Are you answering?

Coming March 31, Avaya’s Cloud Office by RingCentral has everything you need – phones, apps, messaging, conferencing, video, fax, call reporting, even your own team meeting space ─ all in a single, flexible, monthly OPEX platform.

  • Voice and Video Calling
  • Chat and SMS
  • Analytics
  • App Integration

Interested in learning more about ACO?   Join our Avaya Cloud Office session here  
Want to become an Avaya Cloud Office Agent?  Get Started Here

Avaya Updates

New IPO Patch Available

During the Solution Validation activity undertaken for updated, an issue has been found that requires the Service Pack to be rebuilt. The new version R11. service pack is now available on

Programs & Promotions

Avaya’s Dollars for Devices Promotion

Avaya is offering partner sales associates a reward for selling a specific type and number of qualifying Avaya IX devices. Channel Partner sales associates will be rewarded in the form of a USD Visa Gift Card. Get those orders in! Promotion expires March 31.

Below are the eligible devices:

  • Avaya IX™ Conference Phones B100 Series
  • Avaya IX™ Headsets L100 Series
  • Avaya IX™ Hospitality Phones H200 Series
  • Avaya Vantage™ Devices K100 Series
  • Avaya IX™ Collaboration Unit CU360
  • Avaya IX™ Huddle Cameras HC020 HC050
  • Avaya IX™ IP Phones J100 Open SIP (3PCC)1 L

Please refer to Channel Partner Incentives Policy Guides for detailed terms and conditions.  Questions? Please reach out to

The full list of FY20 promotions can be found here .

Also, be sure to Watch the FY20 Offers and Boosters webinar for full details. 


Avaya Virtual Learning

Join our Westcon-Synnex Academy team during the first of March where we will be hosting an Avaya IPO Basic Integration and Configuration (7720) Virtual Training.

Classes are set for Mar 9-13 and Jul 20-24.

Resellers can purchase training vouchers to attend themselves or to resell to their End User customers.

Purchase a voucher by placing an order through your SYNNEX rep; Our Academy team then provides the voucher PDF to your customer, who can browse the schedule and register for a class on our Academy site.


Don’t forget about our RapidRamp Series! No matter your experience, we make sure our training sessions leave you with the knowledge and skill set you need to help you win more business.


RapidRamp Sessions
3/10 Migrating IPOCC Customers to ACR or ACCS
3/17 The Configurator – Westcon’s IP Office Configuration Tool


Click here to listen to previous RapidRamp sessions.


Avaya + FedRAMP

Avaya Cloud Secure – FedRAMP Authorized UCaaS Solution

Avaya’s FedRAMP-Authorized UC Government Solutions Portfolio offers agencies a subscription-based UC as a Service (UCaaS) solution that includes hosting, implementation, management, maintenance, and technology service refresh. Avaya’s Aura® Communications Manager UC portfolio is available as a FedRAMP-authorized solution with an Authority to Operate (ATO) at the moderate level.

Learn how you can seize and win SLED and FED cloud UC opportunities with this exclusive offer and the help of Westcon/SYNNEX and Avaya.


Contact Us

Business Development Team:

Do you need:

  • to make sure all appropriate employees within your business have Avaya SSO Logins and Avaya One Source Access?
  • guidance on Avaya solutions/products?
  • to find out who your sales rep is?

Then contact

Need to design a UC system? Know that:

  • Westcon’s IP Office Configurator tool now includes Avaya promotions
  • You can request a design from Westcon’s Sales Engineers – JIRA Portal
  • You can use Designer on the Avaya One Source Landing page

For assistance please contact our Professional Services Team:

For assistance with renewals please contact our Renewals Team:

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