A Better Avaya Experience for all Partners — The Partner Community Council

Run by Avaya partners, the Avaya Partner Community Council (PCC) is always looking for ways to improve the Avaya experience for all partners. In early June, the Westcon NA team attended the PCC event in Chicago to learn more about how PCC can benefit Westcon partners.

The PCC has several active task forces that meeting monthly and include the Avaya product managers and subject matter experts related to the topic.  i.e., Cloud, Contact Center, SME, UC Core and more.

Joining the PCC is a great way to benefit from other partners perspectives. Grow your knowledge, relationships and growth opportunities with PCC.


About PCC      Join PCC



MSQT Renewal Decommissioned

As of June 1, you’re no longer be able to quote any renewals using MSQT. From June 1 to September 30, 2019, Avaya will support clearing the order pipeline of existing MSQT quotes. No new quotes will be accepted.


  1. MSQT quotes created prior to June 1, 2019 will expire on September 30, 2019.
  2. All copied quotes will be restricted to a September 30, 2019 Quote Validity Date, the last order date.

To learn more, visit the Avaya Partner Portal for job aides and recorded trainings.



A1S Configurator: Adjustment to Manual Co-Term Start Date

All indirect support, per Avaya policy, should start on the first of the month and only the first. Previously A1S Configurator (A1SC) users had the ability to select start dates (e.g. mid-month) and this caused invoice issues. As a result, starting in May, the following changes took place:

  • Limit the start date selection for indirect to only allow the selection of the first of the month.
  • Based on new or upgrade/expansion, A1SC will determine if it’s the first of the next month or first of the second month based on current co-term start date policy and logic/rules already in place (e.g. no changes to co-term validation).
  • Existing quotes won’t be affected by this change. However, if a quote is modified by a user, the system start date default rules will be applied, potentially overriding a co-term date previously input by a user. The user will notice a start date has been applied to their quote in A1SC and in A1S reports, but won’t receive any specific messaging when the new date is applied.



No One Can Say No to Loyalty2gether

Upgrading and migrating your installed Avaya base is one of the most talked about initiatives today. What will impress your customers on the value of bringing their voice system into the current of multi- or omni- channel experiences?

The Loyalty2gether program addresses nearly every option possible and reduces the cost so significantly that it will make it difficult for them to say no!


Avaya E-guide to Overcoming Common Objections         Program Details


Don’t forget to utilize our free SERVICESolv GoldSeal support offer. We’ll work directly with your customer to get the ball rolling. To get started, send a consulting engagement request to

Check out this month’s full list of Avaya promotions.



RapidRamp Heats Up

How about a couple summertime trainings to get your team ready to take on bigger deals? With Westcon RapidRamp trainings, your team will be ramped up on Avaya solutions in no time. Check out our previous RapidRamp trainings to get caught up.


RapidRamp Training Schedule
July 9 Designing IP Office with Westcon IPO Configurator
July 11 Onboarding for Westcon/Synnex Avaya Partners
July 16 IP Office Server Applications
July 23 Loyalty2gether Promotion – IP Office Focus

Avaya for Public Sector

Avaya has the solutions your public sector customers are clamoring for. Learn how you can go to the head of the class with your clients by taking advantage of these GOVSolv and Education events and resources.



New ‘Containerized Model’ Available for UCaaS Powered By IP Office

Not every model of Avaya Cloud solutions is available through distribution. The Containerized version is targeting implementations of less than 400 seats with fewer features. Unlike the virtualized version of Powered by Avaya which is hosted by Partners, the containerized version is hosted by Avaya in the Google Cloud. Partners will place orders for Powered by Avaya IP Office services on behalf of their customers through Avaya One Source Cloud and will be billed by Avaya One Source Cloud monthly in arrears.

Please see the grid below for the offerings you can purchase through Westcon today.

If you’re interested in learning more about this option, please send your request to today.

Avaya Cloud Offerings with Westcon

Offer Description Target Market
UCaaS Powered By IP Office IP Office in the Cloud – Contact Center available Small to Midmarket robust solution; cloud or hybrid; Up to 3000 seats
UCaaS Powered By Avaya Containerized Slimmed down solution Hosted by Avaya in in the Google Cloud <400 seats; no need for IPOCC, VM Pro, oneX portal, web collaboration….
One Cloud Secure* – Westcon Exclusive FedRAMP certified cloud certified solution; extensive feature set Fed/SLE >500 seats; *US ONLY
Equinox Meetings Online Cloud meeting room for any device with video, collaboration, webcasting and record capability 3 tiers ranging from $24 to $99 a month supporting 25, 40 or 50 participants or a new Pro offer supporting 100 participants and webcasting to 500.
Agent/Referral Sales Contracted with Avaya ; No Authorization required; commission to agents; unique Avaya storefront for each agent Supplies SIP trunks, 1000 minutes; bundled users & device options
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