End of Sale for IP Office 10.1 Effective 6.8.20

Avaya has officially announced the end of sale for IP Office R10.1 system license and supporting system upgrade licenses. IP Office R11 will continue with R11.1 release set for March 2020.

IPO build 56 Core System Resets New Patch Available

During the Solution Validation process for update an issue has been found that requires the Service Pack to be rebuilt. This new version of the IP Office R11. Service Pack is now available on


Avaya Cloud Office

Avaya’s Cloud Office has Everything you Need

Avaya’s Cloud Office has everything you need — phones, apps, messaging, conferencing, video, fax, call reporting, even your own team meeting space — all in a single, flexible, monthly OPEX platform.

  • A powerful storefront that makes quoting and selling easy
  • Award-winning, feature-rich, industry-leading technology
  • Scalable and secure
  • Team collaboration and meeting space users can access from anywhere
  • Competitive commission with a monthly recurring revenue stream

Interested in becoming an Avaya Cloud Office selling Agent?


Are you ready for FY20?

With an increased focus on subscription, cloud growth, and recurring revenue, you will want to be sure to check out the new promotions for 2020.

The full list of FY20 promotions can be found here.

Also, be sure to watch the FY20 Offers and Boosters webinar for full details.

Avaya’s Dollars for Devices Promotion
Avaya is offering partner sales associate a reward for selling a specific type and number of qualifying Avaya IX™ Devices. Channel Partner sales associates will be rewarded in the form of a Visa gift card. Get those orders in! Promotion expires March 31st.

Below are the eligible devices.

Eligible Devices
Avaya IX Conference Phones B100 Series Avaya IX Headsets L100 Series
Avaya IX Hospitality Phones H200 Series Avaya Vantage™ Devices K100 Series
Avaya IX Collaboration Unit CU360 Avaya IX Huddle Cameras HC020, HC050
Avaya IX IP Phones J100 Open SIP (3PCC)1 L  

Please refer to Channel Partner Incentives Policy Guides for detailed terms and conditions. Any questions, please reach out to



Avaya Virtual Learning

Join our Westcon-Synnex Academy team during the first of March where we will be hosting an Avaya IPO Basic Integration and Configuration (7720) Virtual Training.

Classes are set for Mar 9-13 and Jul 20-24.

Resellers can purchase training vouchers to attend themselves or to resell to their End User customers.

Purchase a voucher by placing an order through your SYNNEX rep; Our Academy team then provides the voucher PDF to your customer, who can browse the schedule and register for a class on our Academy site.


Don’t forget about our RapidRamp Series! No matter your experience, we make sure our training sessions leave you with the knowledge and skill set you need to help you win more business.


RapidRamp Sessions
Feb 4 Comparing Public Cloud, Private Cloud, On-Premise & Hybrid Solutions
Feb 11 Selling More & Paying Less with Avaya SMB & Midmarket Promotions
Feb 18 Tips & Tricks to Take Advantage of IP Office Resources


Click here to listen to previous RapidRamp sessions.


Avaya + FedRAMP

Avaya Cloud Secure – FedRAMP Authorized UCaaS Solution

Avaya’s FedRAMP-Authorized UC Government Solutions Portfolio offers agencies a subscription-based UC as a Service (UCaaS) solution that includes hosting, implementation, management, maintenance, and technology service refresh. Avaya’s Aura® Communications Manager UC portfolio is available as a FedRAMP-authorized solution with an Authority to Operate (ATO) at the moderate level.

Learn how you can seize and win SLED and FED cloud UC opportunities with this exclusive offer and the help of Westcon/SYNNEX and Avaya.


Contact Us

Business Development Team:

Do you need:

  • to make sure all appropriate employees within your business have Avaya SSO Logins and Avaya One Source Access?
  • guidance on Avaya solutions/products?
  • to find out who your sales rep is?

Then contact

Need to design a UC system? Know that:

  • Westcon’s IP Office Configurator tool now includes Avaya promotions
  • You can request a design from Westcon’s Sales Engineers – JIRA Portal
  • You can use Designer on the Avaya One Source Landing page

For assistance please contact our Professional Services Team:

For assistance with renewals please contact our Renewals Team:

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