Avaya Acquires Spoken Communications

Spoken Communications — a leading innovator in Contact Center as a Service (CCaaS) solutions for enterprise customers — will soon be joining the Avaya family. “With this acquisition, Avaya’s large contact center customer base around the world will have a clear migration path to the cloud,” said Jim Chirico, president and CEO of Avaya. “Customers can retain all the functionality of their existing premises-based technology and seamlessly migrate that functionality, at their pace, to achieve all the benefits of cloud.”

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The Best of Avaya ENGAGE

At Avaya ENGAGE, the company introduced new disruptive technologies for cloud, analytics, collaboration and omnichannel, creating cross-functional enterprise connections. The company also unveiled the Loyalty2gether Program for Avaya CS1000 customers to take communications and customer contact capabilities to the next level, and Unified Communications Experience Everywhere with Avaya Equinox Meetings Online, a hosted cloud video collaboration solution.

Extending the momentum of ENGAGE, Avaya invites you to attend a series of online webinars that will cover all the new offerings discussed at ENGAGE. Each webinar is 30-minutes and is available live through March 15 and on-demand.

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See you at ENGAGE 2019 in Austin, Texas!

Business Operation Updates

FY18 Avaya Global Demo Purchase Program

Avaya’s Global Demo Program (GDPP) includes a new discount structure, new packages for FY18 and more! Check out the presentation below and discover how the Global Demo Program opens more opportunities for you in 2018.

Global Demo Program Presentation

Policy Guide


Updated A1S Configurator Job Aid

Just last month, Avaya posted a new job aid for the Avaya One Source Configurator (A1SC), a web-based configurator for design and quoting of new systems and heritage Nortel migrations to Communication Manager. This updated aid provides you with information about how to use A1SC to create, save and complete a design solution.

Updated A1SC Job Aid


New for 2018! Two New Levels of GoldSeal for Avaya IP Office Support

Westcon invites you to expand your opportunities by providing your customers with enhanced support options with GoldSeal for Avaya IP Office. We have added two new levels of service to complement your existing capabilities in Avaya IP Office and managed services: GoldSeal Plus MAC-D and GoldSeal Monitoring. For more information, reach out to Dirk Bennetch, Westcon’s Business Development Manager for UCC Services, at 402 334 4527 or DirkB@westcon-na.com.

GoldSeal for Avaya IP Office


Promotion Updates

Great news! Due to high partner demand, Avaya extended the 9608G Cloud Blitz to March 27, 2018. The 9608G Cloud Blitz gives you a 9608G IP Endpoint at no cost* with every Powered By IP Office Cloud license. (*Does not include distributor associated fees.) A three-year minimum-term commitment is required.

Phone NOW: Vantage phones are now available with Phone NOW, ENGAGE NOW and New Aura automated discount packages. Please see offer definitions for complete details.


NEW Avaya Promotions

Loyalty2gether: Avaya is offering qualified CS1000 customers a variety of options to take their communications, collaboration and customer contact capabilities to a new level. This offer is the most aggressive promotion for CS1000 migrations that Avaya has ever offered. Watch the Loyalty2gether Promotion webinar.

Oceana NOW: Help customers transform their CX today! This aggressively priced offer includes flexible agent and three option packages, three years of Support Advantage and Upgrade Advantage, and the implementation services required to install the selected capabilities. Leverage the Oceana NOW offer and then add the necessary components your customers require.

Automate CC NOW: This high-value, all-inclusive bundle enables customers to reap the benefits of automation for less! Available in two sizes, the bundle includes inbound and outbound units, a set of predefined use cases with all automation features, three years of Support Advantage and Upgrade Advantage, and APS. All of the elements in the bundle are significantly discounted, removing any pricing obstacles your customers may have. This offer is available until June 30, or until 30 orders are shipped, so don’t wait! Watch this 12-minute, on-demand webinar for an overview of the promotion.


 Avaya Partner Enablement Webinars

The Avaya Partner Enablement Webinars educate partners on topics that directly influence sales and operations.


Did you know that Westcon’s UCaaS Solution also provides Contact Center?

IP Office Contact Center scales up to 250 multichannel agents with multichannel functionality, including voice, email and chat capabilities that help improve customer experience and increase agent efficiency to reduce cost. Westcon is the only North American distributor that has supported partners and customers with IPOCC implementation in the cloud.

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