Work Smarter with Smart Net Total Care
Strategic solutions include contingency plans to ensure your customers’ networks remain reliable, secure and available. Their daily operations increasingly depend on it.
That’s why your customers need coverage with Smart Net Total Care, the award-winning technical support service that offers anytime access to Cisco’s Technical Assistance Center, operating system (OS) updates and an extensive range of online resources. Coverage also ensures hardware replacement in as few as two hours in most major metropolitan areas.
Smart Net Total Care helps solve problems faster, improves operational efficiency, and reduces the risk of downtime. It gives your customers more time to focus on business innovation while proactively supporting their infrastructure. Smart Net Total Care includes a broad range of capabilities that span four primary functional areas:
- Technical Service and Incident Management
- Security and Product Alerts
- Service Coverage Management
- Product Lifecycle Management