Advance the Call Center and Workforce Optimization with TelStrat and Westcon
TelStrat International is a leading provider of comprehensive call recording and workforce optimization (WFO) solutions. Its Engage WFO™ features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,000 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO through Westcon’s Unified Communications and Collaboration Practice, combining our strengths to support your customers’ comprehensive contact center solutions and business call recording product requirements.
The Complete Solution for Contact Centers of Every Size
Engage WFO is intuitive and scalable, with call recording, quality and workforce management, desktop and speech analytics, and surveys for contact centers in small to large organizations. This complete, award-winning software solution is available for deployment on-premises, in the cloud, as a hybrid solution or via managed services. Engage WFO is deployed across many industries, including communications, energy, financial services, government, healthcare, higher education, insurance, legal, retail, services, transportation, technology and utilities.
A Quick Look at Engage WFO
When business is growing, Engage WFO scales to meet your customers’ changing needs. Customers may combine multiple locations and servers or centralize their network to integrate a distributed enterprise solution and reap the benefits. Server use is optimized to minimize footprint, while server redundancy ensures data survivability and disaster recovery. Begin selling Engage WFO to improve customer experience and increase profitability.
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