Highly trained and certified, SYNNEX solutions design engineering assists customers and sales teams in pre-sales—operating on a two-hour SLA with 99.92 percent accuracy—post-sales, and training inquiries. They can assist with assessments across most technology stacks (wireless, network, storage, cloud, etc.); managed care (help desk, 24/7 monitoring, servers, clients, etc.); and migrations to public cloud and hosted apps (O365, Google Apps).
The support team can:
- Diagnose hardware and software problems and provide technical solutions
- Identify alternatives to replace defective, damaged, or obsolete parts and products
- Dispatch onsite service, including replacement parts (if the system is within the onsite warranty period)
- Provide updates on service status
Technical support is available Monday through Friday from 8:30 AM – 8:00 PM ET.