• Home
  • What is RENEWSolv?
  • Resources
    • How to Navigate RENEWSolv
    • RENEWSolv Line Card
    • Frequently Asked Questions
    • Financial Services
    • Become A Reseller Partner
    • Become a Vendor Partner
    • Training Materials
      • RENEWSolv Reseller Quick Start Guide
      • Coming Soon
  • Partners
  • Contact Us


Close Menu

  • LOGIN
  • ABOUT
    • About

      Reaching Markets Through Our Unique Distribution Model

      Overview

      CONNEX Board

      Contact Us

      Locations

  • PROGRAMS
    • Programs

      We have Developed Numerous Programs That Focus on Specialized Markets and Their Needs

      Overview

      COLLABSolv

      GOVSolv

      Integrated Solutions

      RENEWSolv

      SMB Connect

      STELLR

      Varnex

      VISUALSolv

  • SEGMENTS
    • Segments

      Placing Innovative Products and Services in Your Customers Hands

      Overview

      GOVSolv

      New Age Electronics

      PCW

      POWERSolv

      PRINTSolv

      STELLR

      Strategic Procurement

      SYNNEX Comstor

      SYNNEX Westcon

  • COMMERCE
    • Commerce

      Delivering the Products and Services You Need in Real Time

      Overview

      ECExpress

      ESD

      RENEWSolv Dashboard

      STELLR Cloud Marketplace

      STELLR Mobility Marketplace

  • SERVICES
    • Services

      Going Beyond the Sale With Services and Support That Help Your Customers Grow

      Overview

      Customer Care

      SERVICESolv

      Financial Services

      Integration

      IT Support and Helpdesk

  • PARTNERS
    • Partners

      Join SYNNEX and Enjoy the Benefits of Our Extensive Distribution Solutions

      Overview

      Become a Reseller

      Become a Vendor

      Contact Us

      Line Card

      Vendor Microsites

      Vendor Loyalty Programs

  • NEW SOLUTIONS
    • New Solutions

      Placing Innovative Products and Services in Your Customers Hands

      Overview

      Connected Office

      Data Center Transformation

      Device-As-A-Subscription
      (DaaS)

      Digital Signage

      IoT Transportation

      IT Security

RENEWSolv US

  • Home
  • What is RENEWSolv?
  • Resources
    • How to Navigate RENEWSolv
    • RENEWSolv Line Card
    • Frequently Asked Questions
    • Financial Services
    • Become A Reseller Partner
    • Become a Vendor Partner
    • Training Materials
      • RENEWSolv Reseller Quick Start Guide
      • Coming Soon
  • Partners
  • Contact Us

RENEWSolv Reseller Quick Start Guide

RENEWSolv Reseller Quick Start Guide

Introduction/Overview

  • RENEWSolv is a free online tool provided by SYNNEX to all SYNNEX Resellers
  • RENEWSolv proactively creates quotes for services/maintenance/warranties/license renewals and is a cross-vendor solution
  • Each week ECExpress users will receive an email notification with a summary of “Pending” quotes
    • Individual users can unsubscribe from this notice or RENEWSolv can setup email rules to route these reminders to the appropriate people in your organization – just let us know those rules!
    • Quotes are created weekly, so the summary may be updated to reflect the new “Pending” values
  • Access RENEWSolv through ECExpress, either through the email link or from ECExpress directly
  • You can then review individual quotes and take the desired action:
    • Download links are available to export individual quotes or quote summary information, use the download to distribute information or to get the data into your own systems
    • Publish – will send that quote by email directly to the listed End User
    • Do Not Publish – indicates you will follow-up on the quote, and do not want the quote e-mail sent from RENEWSolv
    • Accept – once your End User has accepted the quote – you can click the “Accept” button to transmit this order electronically directly to the SYNNEX Order Processing team

Contact Information

For additional questions please contact us!

  • US: RENEWSolv@synnex.com
  • Canada:  RENEWSolvCA@synnex.com

Login

Access RENEWSolv through ECExpress, either through the reminder email link or from ECExpress directly

  1. Click the link in the Reminder Email, sign in with your standard ECExpress email / password:

OR

  1. Sign into SYNNEX ECExpress and then click the RENEWSolv banner (bottom of the page):

Dashboard / Home

  • Newly created quotes appear in the “Pending” category (shown above) – these are the quotes awaiting action
  • Click either the $ value or the QTY and you will be routed to the Quote page to see the list of quotes specified

Quotes

  • On the Quote screen, scroll down to see the list of quotes
  • This list can be sorted by any column – just click the column header
  • At the top of the Quote page is a Download link that will allow you to send the displayed quote list to any e-mail address
  • To see the lines/details of an individual quote, click on the QuoteID link in the left column

Quote Details

  • Previous Order Information is shown in the left columns for reference, like previous Reseller PO
  • Product section includes details like serial number or license keys for the original hardware/subscription
  • Suggested Renewal Part identifies is the service(s) being quoted
  • Check the Options button for additional coverage options / term availability
  • Reseller controls the End User pricing; initial End User pricing is based on MSRP of List Price values
  • Pricing adjustments can be added in bulk or on individual lines:
    • % discount down from MSRP
    • % uplift from Reseller price
  • Download / email options are available at the top of the page, this download includes all line item details

 

Status Options: “Publish” or “Do Not Publish”?

  • The buttons in the middle of the screen allow you to adjust the status of the quote based on your follow-up preference
  • Using these status options will allow you to use the weekly e-mail reminder as a notification of NEW quotes vs an ongoing reminder of items that you already know about

  • Do Not Publish
    • Moves quotes out of “Pending” status
    • Indicates that you will follow-up on the quote using your own system (outside of RENEWSolv)
    • Remember: You can download the quotes as a group (header) or individually (detailed)
  • Publish – Reseller Manage
    • Moves the quote out of “Pending” status
    • Sends the quote by email to the listed End User Contact
  • Accept
    • When you are ready to order the quote from SYNNEX (you have secured payment/commitment from the End User) – you can click this to provide your PO, and the order will be sent electronically to the SYNNEX Order Processing team
    • Moves the quote into the Accepted status
  • Decline
    • Moves the quote into the Declined status
    • Indicates that your customer will not purchase this item
  • Legal Information
  • Privacy Policy
  • Environmental Policy
  • Qualilty Policy
  • Terms & Conditions
  • Copyright Policy