RENEWSolv Reseller Quick Start Guide
Introduction/Overview
- RENEWSolv is a free online tool provided by SYNNEX to all SYNNEX Resellers
- RENEWSolv proactively creates quotes for services/maintenance/warranties/license renewals and is a cross-vendor solution
- Each week ECExpress users will receive an email notification with a summary of “Pending” quotes
- Individual users can unsubscribe from this notice or RENEWSolv can setup email rules to route these reminders to the appropriate people in your organization – just let us know those rules!
- Quotes are created weekly, so the summary may be updated to reflect the new “Pending” values
- Access RENEWSolv through ECExpress, either through the email link or from ECExpress directly
- You can then review individual quotes and take the desired action:
- Download links are available to export individual quotes or quote summary information, use the download to distribute information or to get the data into your own systems
- Publish – will send that quote by email directly to the listed End User
- Do Not Publish – indicates you will follow-up on the quote, and do not want the quote e-mail sent from RENEWSolv
- Accept – once your End User has accepted the quote – you can click the “Accept” button to transmit this order electronically directly to the SYNNEX Order Processing team
Contact Information
For additional questions please contact us!
- US: RENEWSolv@synnex.com
- Canada: RENEWSolvCA@synnex.com
Login
Access RENEWSolv through ECExpress, either through the reminder email link or from ECExpress directly
- Click the link in the Reminder Email, sign in with your standard ECExpress email / password:
OR
- Sign into SYNNEX ECExpress and then click the RENEWSolv banner (bottom of the page):
Dashboard / Home
- Newly created quotes appear in the “Pending” category (shown above) – these are the quotes awaiting action
- Click either the $ value or the QTY and you will be routed to the Quote page to see the list of quotes specified
Quotes
- On the Quote screen, scroll down to see the list of quotes
- This list can be sorted by any column – just click the column header
- At the top of the Quote page is a Download link that will allow you to send the displayed quote list to any e-mail address
- To see the lines/details of an individual quote, click on the QuoteID link in the left column
Quote Details
- Previous Order Information is shown in the left columns for reference, like previous Reseller PO
- Product section includes details like serial number or license keys for the original hardware/subscription
- Suggested Renewal Part identifies is the service(s) being quoted
- Check the Options button for additional coverage options / term availability
- Reseller controls the End User pricing; initial End User pricing is based on MSRP of List Price values
- Pricing adjustments can be added in bulk or on individual lines:
- % discount down from MSRP
- % uplift from Reseller price
- Download / email options are available at the top of the page, this download includes all line item details
Status Options: “Publish” or “Do Not Publish”?
- The buttons in the middle of the screen allow you to adjust the status of the quote based on your follow-up preference
- Using these status options will allow you to use the weekly e-mail reminder as a notification of NEW quotes vs an ongoing reminder of items that you already know about
- Do Not Publish
- Moves quotes out of “Pending” status
- Indicates that you will follow-up on the quote using your own system (outside of RENEWSolv)
- Remember: You can download the quotes as a group (header) or individually (detailed)
- Publish – Reseller Manage
- Moves the quote out of “Pending” status
- Sends the quote by email to the listed End User Contact
- Accept
- When you are ready to order the quote from SYNNEX (you have secured payment/commitment from the End User) – you can click this to provide your PO, and the order will be sent electronically to the SYNNEX Order Processing team
- Moves the quote into the Accepted status
- Decline
- Moves the quote into the Declined status
- Indicates that your customer will not purchase this item