RENEWSolv Reseller Quick Start Guide

RENEWSolv is a free online tool provided by SYNNEX to all SYNNEX Resellers
RENEWSolv proactively creates quotes for services/maintenance/warranties/license renewals and is a cross-vendor solution
Each week ECExpress users will receive an email notification with a summary of “Pending” quotes
- Individual users can unsubscribe from this notice or RENEWSolv can setup email rules to route these reminders to the appropriate people in your organization – just let us know those rules!
- Quotes are created weekly, so the summary may be updated to reflect the new “Pending” values
Access RENEWSolv through ECExpress, either through the email link or from ECExpress directly
You can then review individual quotes and take the desired action:
- Download links are available to export individual quotes or quote summary information, use the download to distribute information or to get the data into your own systems
- Publish – will send that quote by email directly to the listed End User
- Do Not Publish – indicates you will follow-up on the quote, and do not want the quote e-mail sent from RENEWSolv
- Accept – once your End User has accepted the quote – you can click the “Accept” button to transmit this order electronically directly to the SYNNEX Order Processing team

For additional questions please contact us!

Access RENEWSolv through ECExpress, either through the reminder email link or from ECExpress directly

Click the link in the Reminder Email, sign in with your standard ECExpress email / password:

Sign into SYNNEX ECExpress and then click the RENEWSolv banner (bottom of the page):

Newly created quotes appear in the “Pending” category (shown above) – these are the quotes awaiting action
Click either the $ value or the QTY and you will be routed to the Quote page to see the list of quotes specified

On the Quote screen, scroll down to see the list of quotes
This list can be sorted by any column – just click the column header
At the top of the Quote page is a Download link that will allow you to send the displayed quote list to any e-mail address
To see the lines/details of an individual quote, click on the QuoteID link in the left column

Previous Order Information is shown in the left columns for reference, like previous Reseller PO
Product section includes details like serial number or license keys for the original hardware/subscription
Suggested Renewal Part identifies is the service(s) being quoted
Check the Options button for additional coverage options / term availability
Reseller controls the End User pricing; initial End User pricing is based on MSRP of List Price values
Pricing adjustments can be added in bulk or on individual lines:
- % discount down from MSRP
- % uplift from Reseller price
Download / email options are available at the top of the page, this download includes all line item details

The buttons in the middle of the screen allow you to adjust the status of the quote based on your follow-up preference
Using these status options will allow you to use the weekly e-mail reminder as a notification of NEW quotes vs an ongoing reminder of items that you already know about

Do Not Publish
- Moves quotes out of “Pending” status
- Indicates that you will follow-up on the quote using your own system (outside of RENEWSolv)
- Remember: You can download the quotes as a group (header) or individually (detailed)
Publish – Reseller Manage
- Moves the quote out of “Pending” status
- Sends the quote by email to the listed End User Contact
Accept
- When you are ready to order the quote from SYNNEX (you have secured payment/commitment from the End User) – you can click this to provide your PO, and the order will be sent electronically to the SYNNEX Order Processing team
- Moves the quote into the Accepted status
Decline
- Moves the quote into the Declined status
- Indicates that your customer will not purchase this item

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