This year, SYNNEX introduced the customer-first initiative that aims to take our customer service to the next level by focusing on internal communication skills. We have defined our customers as anyone who needs our help or assistance.
Some of the key points in our modules this year have been that each interaction with a customer is a chance to formulate a new impression: a moment of truth; letting others speak first to better understand where they are coming from; how to listen more effectively; and the elements of strong trust relationships including that people respond positively when trust is extended to them. Applying these skills in difficult situations is the key focus.
Some of the most inspirational people in my life have overcome obstacles, stayed dedicated to a goal even when it seemed impossible, and demonstrated selflessness. Things are not always perfect, and focusing on the positive during those times is inspirational.
Oprah said “The more you praise and celebrate your life, the more there is to celebrate.”
We hope to inspire our customers, internal and external, by exuding phenomenal service not only during the easy interactions but with every moment of truth. We want to celebrate not only accomplishing the long-term goals but the small successes along the way. We appreciate your participation in the 2014 SYNNEX Conference North America and look forward to a very inspirational week ahead!
— Julie Wills, SYNNEX
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