April 3, 2020

In our effort to keep you informed of the latest COVID-19 developments, we want to update you on how SYNNEX Corporation and our thousands of associates are continuing to respond to this unprecedented global pandemic. Ensuring minimum disruption to our business while protecting health and safety remain our highest priority.
All of our distribution facilities remain open, and our warehouses and configuration centers continue to achieve high SLA rates. This is possible due to the extraordinary commitment and support of our associates. The vast majority of us are working from home, but more than a thousand of our associates continue to work daily in our 16 warehouses across the U.S. and Canada.

Here is what we are seeing:
  • Exceptionally high demand and, in some cases, longer than normal lead times from manufacturers of PCs, Notebooks and Chromebooks.
  • Production capacity issues in parts of the global supply chain that are impacting supplies of certain components.
  • Limited freight deliveries by air


Here is what we are doing:
  • Following our detailed crisis management plan and our pandemic management procedures to reduce potential healthcare risks.
  • Assisting you as our customer partner in understanding which of our vendor partners are considered essential and sharing information critical to avoiding disruptions on your end.
  • Monitoring lead times to ensure we can meet our partners’ delivery schedules and detailing that information in ECExpress.
  • Tracking carrier updates and redirecting shipments as required. Real-time package tracking is available from FedEx and UPS.
  • Working with our sales associates to extend payment terms and lines of credit.
  • Ramping up our services to help you to continue installations where needed.
  • Employing our LMS platform and mapping out your virtual training for increased sales engagement.

We greatly appreciate everything you are doing and value your feedback and support. We are open for business and doing all that we can to continue to support you while maintaining best practices in health and safety.
Thank you for your continued trust in us.

Stay well!
Dennis Polk
President and Chief Executive Officer
Michael Urban
President, Worldwide Technology Solutions Distribution
Peter Larocque
President, North America Technology Solutions