SYNNEX EC Express News

SYNNEX EC Express News

How to Set Your Preferred Warehouse and Shipping Method

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Preferred Warehouse:

If you select a preferred warehouse (under Account > General: Preferences: Preferred Warehouse) our system will check that warehouse first for inventory and for quoting shipping.

So it’s a good idea to select the warehouse closest to you.
That way, as long as there is inventory, you’ll see the best shipping price.
 
Preferred Shipping Method:
 
If you select a preferred shipping method (under Account > General: Preferences: Preferred Ship Method) our system will automatically select it when you’re checking out (as long as that method delivers to the Ship To location you enter).

Administrators: how to unlock a user

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If a user at your company has an ECExpress login, their account will be locked after 5 unsuccessful login attempts.

Here’s what happens and what to do to unlock that user:
After the user attempts to log into ECExpress, they will see a red text message on the login page stating their account has been locked and that they need to contact their ECE Administrator to unlock it.
If you’re the administrator:
  1. Log into ECExpress
  2. Go to Account > User Administration
  3. Find the locked user (‘Locked’ appears beside their name in the Login Failures column)
  4. Select the user and click the ‘Unlock’ button
  5. Pop-up window will ask “Are you sure?”
  6. Click OK in the pop-up window
  7. The User is now unlocked
  8. Tell the user to try logging in again
  9. User goes to login page and can try their old password, but they should choose the reset password option, since the password(s) they tried previously locked their account
  10. User gets email from EC Support with a link asking them to reset their password
  11. Clicking the link takes the user to a page where they enter their new password twice
  12. Once done successfully, the user is now logged into ECExpress.

Administrators: how to create a new user at your company

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If you are your firm’s ECExpress Administrator, here are instructions on how to create a new user for your company.

  1. Log into ECExpress and go to Account > User Administration
  2. Click ‘Add’
  3. Select a name of existing contact in the pulldown menu  or create new contact.
    You MUST enter a User ID (employee ID number, email address, phone…something)
  4. You can select User Rights and Report Rights for that user at the same time
  5. Click the ‘Submit’ button at the bottom of page to save
  6. New User receives email from EC Support stating their ECExpress account has been created, and to click the link in the email to create a password
  7. User clicks link, enters password
  8. User is now logged into ECExpress.

Order Status Indicators

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Here’s a complete list:

Quotation
PO has been saved as a Shopping Cart quote. It has not been submitted to us.
for processing.
EUSubmit
PO has been submitted by EndUser. Needs reseller approval for processing.
(This is relevant primarily to eStorefront  stores).
Accepted
PO has been successfully received in our internal system and awaiting processing by your Sales Representative.
In Process
Sales Order and/or Backorder has been created and is awaiting credit approval.
Cancelled
Order has been cancelled by someone from your company.
Backorder
No stock available to fulfill your order. It will
remain in a backorder queue until stock is available for shipment.
Allocated
Stock has been allocated to your order and is awaiting credit approval.
Credit Released
Order has been credit approved and is awaiting picked from warehouse.
Picking
Order has been picked from warehouse and is awaiting shipping.
Shipped
Order has shipped from our warehouse(s).
Invoiced
Order has been invoiced.
Invoiced (Open)
This item from your order has been invoiced and awaiting payment.
Invoiced (Closed)
This item from your order has been invoiced and paid.