Frequently Asked Questions
What is SYNNEX doing to protect the health and safety of its associates?
The health and safety of our employees, customers and vendor partners remains our highest priority. We are following our detailed crisis management plan and our pandemic management procedures to reduce potential healthcare risks.
We have implemented procedures to document and isolate associates exhibiting symptoms consistent with COVID-19, as published by the CDC, and beyond. And we have established a COVID-19 Task Force that meets daily to evaluate our efforts and to maintain our focus on virus prevention and the well-being of our associates.
Is everyone working from home?
The vast majority of SYNNEX employees are working from home. As an IT company providing collaborative work solutions built on innovative technology from the world’s leading vendors, SYNNEX is particularly well-suited to getting work done remotely.
For those who do come to the office, we have reconfigured our work environments to ensure proper social distancing between workstations. We have increased the availability of alcohol wipes, sanitizers, tissues, masks and other needed supplies for use in the workplace and increased the frequency of facility sanitization to reduce the risk of infection.
What are you doing for health and safety at your distribution facilities?
All of our distribution facilities remain open and continue to operate at close to normal SLAs. This is a testament to the extraordinary effort of our vendor partners and our associates.
We continue to assess our mitigation efforts and make adjustments as CDC guidelines evolve.
How has the coronavirus pandemic impacted business?
SYNNEX continues to focus on meeting the needs of our customers so that they, in turn, can meet the needs of end customers. There is high demand for many of our product lines to support the sudden shift in the way people are doing business every day.
In some cases, we’ve increased our inventory position where it makes sense and when we can. Demand remains high for Work From Anywhere products, and we anticipate it will remain high for the foreseeable future. We are managing our supply chain and making every effort to understand and offset the potential impact of production and delivery delays.
What has been the impact on outbound shipping and deliveries?
We are working with our shipping partners to ensure product is getting delivered to end customers. This situation remains fluid, but we are updating tracking information in our system platforms in real time and making that information available to customer partners. We are being proactive in our efforts to mitigate the issue of recipients being available to receive shipments.
Has SYNNEX canceled events and have impacted events been rescheduled?
We have canceled all SYNNEX-sponsored live events in the U.S. and Canada through April and May and recently extended those cancellations through June. We continue to assess plans for events scheduled in June and beyond, and we make decisions about which of the impacted events will be rescheduled or converted to virtual events.
What is SYNNEX doing in regard to financing options?
We are working with individual customer partners to extend payment terms and boost lines of credit. We also have encouraged our vendor partners to offer extended payment terms that we can pass along to our customer partners to permit them to delay payments from their end-customers. And we are encouraging our resellers to utilize our pay-on-pay financing programs to support large deals and end customers requesting extended days. Everything-as-a-Service (EaaS) is also a very good option for financing small and mid-size projects.
What other ways is SYNNEX working to help its customers?
During times like this, training is even more critically important to our customer partners trying to build and sustain their businesses by providing the latest technologies and solutions to their end customers. To support them, we are continually enhancing our SYNNEX Enablement Portal, a learning platform in the U.S. The online courses in the portal are a convenient way for professionals in a variety of roles to grow their knowledge and ultimately drive more business.